Our ISP openly admits to prioritizing Internet traffic. Low on their priority list is P2P and Usenet traffic with Web, email and VoIP being highest. VoIP and email are further described as "Time sensitive". Go figure for email...
While there is no proof or evidence to suggest our ISP diddles with the traffic as Comcast appears to do (forging packets etc) the similarities between our ISP and Comcast are striking.
As well as the now normal Network Management our ISP further slows all traffic down during a 1800hrs to 2400hrs "peak period". This drop in speed is prioritised on which Option one is signed up to. Users on Option 4, their so called premier package which gives the user a psuedo static IP and little else, get a higher priority than those signed up to Option 1. In reality it is broken as there is proof that the Option one is signed up to has little to no affect on prioritised speeds during this "peak period".
All our ISPs packages are slated as being "up to 8mb" but as the copper wiring they own is, in most areas they cover, 40-50 years old with some parts being older and a few areas (newer housing estates, private and council) being younger, some users are lucky to hit 1mb let alone any where close to 8mb. Add in the use of network management plus (obvious) misconfiguration by their own technicians the service offering speedwise here by karoo is poor generally.
Most people in their service area lack the knowledge to argue their point. So, when they ring the poor customer service line and they get told "as the service is up to 8mb, 1 or 2mb is acceptable" they cannot state their point that 1 or 2mb is not acceptable so they plod along accepting these slow speeds. A few of us however do have the technical knowhow and will argue our point over and over again until something is done for the benefit of all.
Karoo will not accept their service offerings are badly broken. Their technicians are utterly clueless on the software they use. The software they use for the Network Management is so badly configured it is a joke amongst us more knowledable users.
So, while the world and more notably Comcast users in the U.S.A. can moan on a world stage about what their ISP is doing and how Net Neutrality is big news in the U.S.A. passing as it is through congress, spare a thought for us backwater ISP users in the U.K., who are suffering exactly the same and have no choice but to use it as there are no other ISPs here to defect to.