I take no real joy from all this. Honest.
They have made their beds and they can lay in it. All I am trying to do is get a better service level from them for all the people who use their services. If in the process of doing this I annoy a few people then so be it.
I will not however be silenced. No matter how hard they try to make it so. They can threaten me as many times as they so wish with whatever threat they care to throw in my direction. I am well prepared for such things and have my back covered legally.
For years and years I have been fighting this company over one thing or another and I have no intentions of stopping now.
So, bring it on. until such a time as the services they offer improve to the level people expect then I will continue to do whatever it takes.