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Friday, 9 January 2009

Karoo - A shot in the arm.

A while ago I mentioned taking our fight with the incumbent broadband provider for our area to the E.U. This is gathering pace since I set things in motion.

Of course, once I had blurted it out in an email to them they immediately cut off all level of contact. Total and utter silence is what is coming from their end. Even legal and proper questions to Customer Services go unanswered. Not  surprising I guess but slightly annoying for reasons I shall now explain.

They have both an AUP (Acceptable Usage Policy) and a venerable T&C (Terms and Conditions), like all companies as small as they are they try to cover every conceivable angle in as few words as possible while wrapping the whole thing up in big words. This creates documents that are at best ambiguous and at worse have no legal standing in a court of Law. They know this, of course, but the hope is that your average person never looks at said documents so that when your  average person crosses whatever line they, the company, can point at some ambiguous section and cut off said user. Over the years I have taken several steps to address the ambiguous nature of these documents all to no avail. Now the E.U. is on their tail and they too agree the  documents are too ambiguous and should  therefore be made more legible by your average person.

As to what action the E.U. can and will take I am not allowed to say in detail. What I can say is that the organisation will be looked into. That much is a given. What  will come of it I do not know but as they, Karoo, have annoyed me to this level I do not care as long as it costs them money and they are inconvenienced to the max.

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