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Saturday, 24 January 2009

Karoo WiFi.

Is as much of a joke amongst local people as their ADSL2 offerings. Karoo WiFi is available as part of ones contact with them but what they don't tell you is where their access points are. They are in fact extremely limited as their access points are mainly only avaiable in Queens Gardens on the edge of the town shopping are. Queens Gardens itself covers some 1000 square yards of space but the Karoo WiFi offering only covers approximately half of that. Excellent stuff that we locals have come to expect for our monopolistic telephone company.

In other news regarding my, and others, ongoing efforts to get Karoo, and therefore the companies Daddy company, to improve their dismal ADSL2 offerings they are now engaging in lies. Outright, unadulterated lies. They have been found to be fiddling their user inputs on whether or not people consider their flagship (Ha!) offering good or bad. How was this found out? Well, simply put there are moles within and these moles  are telling me that there are internal IP's showing as being from within their customer ranks. Of course, no-one outside the company ever sees a posting IP address nor do they see  headers of the emails that have been supposedly sent in from 'customers' who have praised the service offering .While it can be easily refuted by the company I will go with what the moles have said as that would be a typical compny thing to do. There will be some who will say I am bias against them but that misses the point entirely. The fact that they are reduced to doing something like this belies the fact that they consider their offering any good.

In further news the latest gaff from them is that when emailing an individual within their ranks one got back and auto-response email that had within it the claim that the email had not been read and 'helpfully' pointed one to a blanket email address where ones email is sure to get lost amongst the noise of other people complaining. Laughingly, once it was pointed out to them that this practice, or more precisely the line that said that the email had not been read was illegal they have now quietly dropped that part, and that line in particular, of their auto-response emails.

As a company they are terrible. As a provider of Internet connectivity they are terrible. In Customer Service they are terrible. In every conceivable way they are terrible. One has to wonder what with their share price dropping through the floor just how much longer they can stay away from a total buy-out. The problem with that however is who exactly could or would buy them out and if a company did would they be any better than what we suffer now? i mean, the only way they  could possibly improve the actual service is by redoing their ancient copper lines or by installing fibre to the home. Both of these are an expensive exercise which would would take a lot of money to implement which KC certainly do not have and it is unlikely, if a buyer even bothered to buy them out, would have either. As an aside who would I complain about! Seriously, no company is perfect in every way but to fail customers so specularly in every possible way as they do is astounding.

My moles have told me that while FTTH was tauted by a previous contact as being very very soon it is now firmly on the back burner as finances get ever tighter and is likely to stay on the back burner for the foreseeable future.

1 comment:

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