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Tuesday, 7 October 2008

My ISP and ADSL2+ (part 9)

And so after many none replied to emails to 3 separate departments at our incumbent ISP I have renewed the E.U. complaint started a year or so ago.

There is much interest in the U.K. ISP situation within the E.U. with none being more closely watched than our incumbent ISP. To renew the complaint all it took was an email to the E.U. department handling such things. Once that email was received and processed a person within that department was assigned to the complaint. Once this stage has passed it is then a simple case of getting them back up to speed from where the complaint was left.

As I keep emails for years and years (some go back to 1988 and are in fact fidonet to email messages but I digress) all I had to do was give them the email headers and date stamps then they did whatever they do and retrieved all the relevant documents at their end which they sent back to me after further verification to make sure I was the one who started the complaint procedure. For my end all I needed to do was search through my email archives and locate all the relevant emails as well as the original case number(s).

The procedure is now (re)started in earnest. I have been tasked with gathering as much data as I can from both my router logs (stored on a log server located  somewhere in our house) as well as  data directly off the router. Apparently, they will use my line as an example of everyone else. Further, I have emails from various people around the city and with a bit of identification scrubbing the data some sent to me can also be sent. There is other stuff they have requested I do which I will do and send to them.

Going on the contact had so far (6 days excluding Saturday and Sunday) they seem to be very conscious about the lack of true speeds throughout the U.K. and within that target demo graph Hull itself. From what they have said they have give or take a few, 1000 people around the U.K. involved with their probing and of those 6  reside in Hull itself.

This is going to be very interesting. Knowing, as I do, how the E.U. complaint procedure works will alow me to leverage those procedures to my own advantage

The last time  our incumbent ISP pissed me off  to this extent It ended up with our incumbent ISP MD contacting OFcom (or whatever name they used back then - circa 1999) who sent me a letter protecting the then MD from further proof I was providing about that subject matter. Shortly after i had received that our incumbent ISP saw sense and implemented what had been under discussion. I was left with a ban from posting to the then ISP controlled news groups which really wasn't such a bad ban anyway. I wonder if the MD will use his, or rather the companies, monies to protect them this time around?

They will surely learn that this person still has the same teeth as he had back then and I will use whatever the E.U. law allows in an effort that will hopefully benefit everyone connecting via our incumbent ISP.

They will rue the day that they pissed me off enough to do this. I can and will, as much as one person can, make life very uncomfortable for them.

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