Of course, Karoo take heart in the fact that a few say to them that they are happy with their connections but those 3500+ people, who make up a sizable chunk of their customer base and includes home as well as business users, show the level of discontent amongst their customer base.
All of this makes it not impossible that during the coming two years we shall see some other ISP/telephone company come into Hull and for Karoo to fall away as a nasty memory. But would that be a good thing? I say no. Better the devil you know and all that.