Site Search


Tuesday, 25 November 2008

My ISP's lack of speed.

This will probably not be the last blog i do about my ISP but even though it is about my ISP is does not sit comfortably in the 'My ISP and ASDL2+ (part X)' series so it has a different subject title.

Recently, it became very clear that our ISP, Karoo, have no intentions of trying to improve sync and connection speeds on their ADSL2+ services. After several months of trying to get them to do various things that would provide for better sync and connection speeds the following excerpt from an email from Steve 'The Head of Infrastructure' nationwide.

"At present this is all we can offer but we are still looking at other options available to us and that includes working with Alcatel, as we have been since we implemented ADSL2+."

Which, knowing him as I do, is as good as saying "We fucked up over ADSL2+ and we know it, but at this time we can do nothing about the problems.".

There is no shame in admitting defeat but that is simply beyond Steve so, as always, he wraps it up in words. He became very good at  question dodging. He rarely gave up information that would allow us to peek beyond the words spoken. His biggest problem when talking with customer representatives, as we are/were was that he could never get his head out of the boardroom. Time and time again he sat firmly on the side of his paymasters promising so and so would be done but nothing ever got started. He was to all intents and purposes Karoo's lying machine and on occasion he played that role so well we didn't see it. Most of the time though we did see through it and when we did we tried to get behind the veil. In the end He Who Must Not Be Mentioned had had enough and left the  fold. Then that email, from which I took the excerpt, came in  and Steve left the fold. This left me with nowhere to go and nothing to do so it made sense for me to cut the baggage free and so I did.  After several months of promises we have absolutely nothing to show for our endeavours.
As I have commented in various blog posts here at AnnoyedFolk there are several ways they can, at the very least, galvanise public support here in Hull but, as was not unexpected, they have chosen, with no explanation whatsoever, to ignore those options. It has to be said that if those options where given up as a solution then only a very small minority of customers would be able to use them. Karoo call this minority "Power Users". But those Power Users could help those not within that group to utilises those options so everyone  could, in theory at least, benefit from the options. But it would appear, allowing those options is beyond Karoo technicians (which is amazing really as other ISP's within the U.K. do it with great benefits to their customers) and because of that little technicality  ADSL2+ will never improve here.

Overall we do enjoy slightly better sync and connection rates than, say, BT but the demographic is much different. So different in fact that one cannot make suitable comparisons even given exact same line lengths and  exact same DSLAMS in use etc etc. Here, because Karoo's service offerings serve only Hull and surrounding areas they have a much tighter service area. Because of that they should be able to consistantly provide for higher sync and connection rates. Some areas of the City have copper cabling older than 40 years which does not help matters.

But enough on the technicalities and back to the   throwing in of the towel. My own personal thoughts as to why Steve has done this is that his paymasters told him to do it. It is widely known that the MD and I do not get on so my thoughts on this matter turn to that and I believe the word was sent down to rid ourselves of this problem and Steve being the opitomy of a company man  duly agreed.

Another reason could have been that Steve  could not provide the answers we were so desperately seeking therefore he felt it was time to let things go and leave it in a state of limbo. Yet another reason could have been that I have too much knowledge for them and because of that I scare them which led to the     dropping of the ball.

Whatever the reason for his sudden capitulation this is not the end. Far from it. I have other, powerful avenues that I can take our grumbles to and it is those avenues I have spent the last few days since Steve's 'I quit' email exploring them. Right now I have more faith in the E.U.'s ability to  affect change here than I do via change from within.

At the end of the day Karoo, being a subset of KCom, is a company with shareholders and anything that needs to have money spent on it to fix whatever is broke (and there is a LOT broken) would need to get passed their money grubbing shareholders before those filter feeders at the bottom get a chance to  affect that change. In these dodgy share times I cannot see that happening. We need high speed Internet as much as anyone else in the country.

It will never happen while the current trend within the KCom company is one of damage mitigation and skimp and save at all costs in all areas.

KCom are doomed and those  from the boardroom know it. It is only a matter of time.

No comments: